Auto3iii’s Intelligent Technician becoming an Elite garage solution
We were recently endorsed by one of the UK’s most respected automotive retail directors, who believes our Auto3iii software’s potential is endless, declaring: “We haven’t even scratched the surface of what it can do.”
Elite Autocare, part of the Point S network, opted for our electronic vehicle health check (eVHC) solution in August, but is already reporting a transformation in customer care and standardised way of working amongst its team of 14 technicians.
Director Charlie Allum said that in the space of three months, our bespoke customer reports – sent via text message once work has been complete – had both strengthened customer relations and added a level of professionalism simultaneously.
“Opting for Auto3iii has been a great decision. It has transformed the way we operate and how we communicate with our customers, providing an added layer of transparency. This then builds trust with our customers, because they can see exactly what work has taken place on their vehicles and what they might want to consider in the future.
“It creates a bond which can’t be quantified in pounds and pence. And the most exciting part of all is the feeling that we haven’t scratched the surface of what the software can do yet! It’s definitely the way forward.
“I’ve never seen anything like the Intelligent Technician app before and I’ve been working in automotive retail for around 17 years now. There are garage management solutions in the marketplace, but I haven’t come across any with an eVHC as flexible and fluent as this.”
Charlie likened the app to all effective technology, in the fact that he can’t contemplate life without it.
He added:
There is nothing else out there that can forecast future work like Auto3iii can. For example, if a customer comes in with tyre tread levels at 3mm, we can predict when they might be nearing the legal limit and in need of replacement. In other words, we’re offering a pro-active follow-up service and because customers are already familiar with the report, they’re far more likely to bring their cars back to us to allow us to complete the work.
Charlie was also keen to highlight the ability of our software to make immediate changes to suit his business.
“One of the biggest advantages of all is the speed in which changes can be made. We’re not dealing with a clunky piece of software and lots of corporate red tape to cut through. Auto3iii provide us with a personal touch and can make any alterations to the reports in real time. So, if we want to add an alloy wheel refurbishment option, then it can be added immediately, rather than have to wait weeks for changes to be made.
“This is another big point of difference for us, as it’s a level of convenience that I’ve not come across elsewhere.”
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